01
Ordering
Pick a restaurant, browse the live menu, customise your burger and check your basket before you pay.
- Why is an item unavailable?
- How do I customise an item?
- Can I change an order after placing it?
HYPEBURGER app supportHOW CAN WE
HOW CAN WE
HELP?
Quick answers for ordering, delivery, payment, rewards and your HYPEBURGER account.
Browse the help topicsFor an order in progress, open it in the HYPEBURGER app first. It carries the latest status and the contact options available to you.
02
Delivery & collection
Saved addresses, delivery zones, collection details and live order progress.
- Where is my order?
- Why can't I select delivery?
- Where do I collect my order?
03
Payment & offers
Cards, mobile wallets, cash where offered, coupons and promotional codes.
- Which payment methods work?
- Why was my card declined?
- How do I use a coupon?
04
Rewards
Earning and redeeming loyalty rewards on the orders you already place.
- How do I earn rewards?
- Why didn't an order count?
- How do I redeem a reward?
05
App & account
Signing in, your details, notifications and deleting your account.
- I can't sign in
- How do I change my details?
- How do I delete my account?
06
Privacy & data
What is collected, who receives it, and how to exercise your rights.
- What data is collected?
- How do I request my data?
- How is location used?
Quick answers
FREQUENT QUESTIONS.
01My order has not arrived+
Open the order in the app to see its current status. If it is marked as delivered but has not reached you, contact us at contact@digidoy.fr with the order number and we will follow it up with the restaurant.
02Can I cancel an order?+
An order can only be cancelled while the restaurant has not started preparing it. Once preparation begins the order is confirmed and cannot be cancelled in the app.
03Why can't I choose delivery?+
Delivery depends on the restaurant you selected and on your address falling inside its delivery zone. If it is unavailable, collection is offered instead where the restaurant supports it.
04Do I need an account to order?+
Yes. An account keeps your addresses, order history and rewards together, and lets you follow an order while it is in progress.
05How do I delete my account?+
You can delete your account from the app, under Account. You can also request deletion at contact@digidoy.fr.