01
Ordering
Choose a restaurant, browse the live menu, customise items and review your basket.
- Why is an item unavailable?
- How do I customise an item?
- Can I change an order after placing it?
Kassia app support
HOW CAN WE
HELP?
Quick answers for ordering, delivery, payment, rewards and your Kassia account.
Search the help topics belowFor an order in progress, open the order in the Kassia app first. It has the latest status and available contact options.
02
Delivery & collection
Saved addresses, delivery zones, collection details and live order progress.
- Where is my order?
- Why can't I select delivery?
- Where do I collect my order?
03
Payment & offers
Cards, mobile wallets, cash where offered, coupons and checkout questions.
- Which payments are available?
- Why was my coupon rejected?
- What happens after a failed payment?
04
Rewards
Understand your balance and apply available Kassia rewards at checkout.
- How do I earn rewards?
- How do I use my balance?
- Why is a reward unavailable?
05
Account & addresses
Sign-in, password, saved addresses, notification preferences and account deletion.
- How do I reset my password?
- How do I update an address?
- How do I delete my account?
06
Safety & privacy
Learn how account, payment, location and order information is handled.
- Why does the app need location?
- Is checkout secure?
- How do I make a privacy request?
Quick answers
Most asked
01Where is my order?+
Open Orders, select the active order and check its latest status. Delivery orders can show the relevant delivery progress and rider details when available.
02Can I cancel or edit an order?+
Preparation can begin quickly. Open the active order and use the available contact option immediately; changes or cancellation cannot be guaranteed after confirmation.
03Why is delivery unavailable?+
Delivery depends on the selected restaurant, its current opening status, your saved address and the configured delivery area. Try another Kassia restaurant or choose collection.
04Which payment methods can I use?+
The checkout shows only methods supported by your selected restaurant and device. These may include card, Apple Pay, Google Pay or cash.
05How do I delete my account?+
In the app, open Account and use the account deletion option. You can also email the support address below for help with a request.
Still stuck?