Account and data request

DELETE YOURRIDER ACCOUNT.

Request closure of your Digifood Rider account and deletion of eligible personal data by email.

Before you send the request

1Write from the email address connected to your rider account.
2Use the subject “Digifood Rider account deletion request”.
3Include your full name and rider number if available.
4Complete or hand off active deliveries and identify any open cash or payment issue.
5Digidoy may request proportionate proof of identity before processing the request.

Digidoy normally responds within one month. Closure can require active delivery, safety, cash, payment or dispute work to finish first.

What is deleted

Account access, sessions and active device registrations
Profile fields no longer required
Optional avatar and preferences
Data that has no continuing operational or legal purpose

What may be retained

Eligibility, delivery, location evidence tied to disputes, cash, earnings, transfers, safety, fraud, accounting and legal-claim records may be retained for their applicable periods. Access is restricted and the data is not used for marketing.

Closure is permanent

Account closure is permanent. A later application is reviewed as a new request and is not guaranteed approval.