Account & sign-in
Session expiry, a replaced session, device access, profile details or notification settings.
Rider help centre Digidoy support
HELP FOREVERY PARTOF THE SHIFT.
Find the right next step for access, onboarding, live deliveries, cash, payouts, privacy and account requests.
Contact rider supportcontact@digidoy.fr
Email rider supportFor account, application, delivery or payment help, email Digidoy with your rider number and the relevant delivery number when available.
Emergency or immediate danger?
Move to safety and contact local emergency services first. Rider support is not an emergency service.
CHOOSE A SUPPORT AREA.
Application review
Documents, requested changes, a pending review or an approval decision.
Offers & availability
Missing offers, an ended shift, location permission or an availability issue.
Active delivery
Pickup delay, unsafe access, damaged order, customer unavailable or another exception.
Cash & payouts
Cash handover, a discrepancy, Stripe setup, transfer status or returned funds.
Privacy & account
Access, correction, deletion, portability, objection or another data request.
Live delivery support
WHEN A DELIVERY IS ACTIVE.
- 1
Stop in a safe place before using the app or contacting support.
- 2
Use Report an issue from the delivery when it is available; this links the exception to the job.
- 3
Include the Digidoy delivery number, restaurant order number if shown, and a concise description.
- 4
Do not mark a status early, share a delivery PIN, or abandon an order without an approved handoff.
COMMON QUESTIONS.
01Why can’t I go offline?+
An active delivery remains assigned and requires location continuity. Finish it or use the explicit issue flow so operations can coordinate a safe handoff.
02Why did an offer disappear?+
An offer can expire, be withdrawn, end with your shift, or be retired when accepting another delivery reaches your current capacity.
03Why can’t I complete the delivery?+
The job may require a six-digit PIN, confirmation of cash collected, or the next valid status in the delivery sequence.
04Why is my transfer unavailable?+
Your Stripe account may need setup, earnings may still be pending, or collected cash may require reconciliation first.
05How do I change notification settings?+
Open Account, then Notification settings. Essential device permission is managed in your phone settings.
06How do I delete my account?+
Use the dedicated account deletion page. Some operational, payment, safety and legal records must be retained for defined periods.
POLICIES AND ACCOUNT REQUESTS.
Privacy policyHow Digidoy handles personal data in Digifood Rider and delivery operations.Rider termsThe rules for onboarding, offers, active deliveries, customer information, cash, earnings and payouts.Delivery guidelinesEveryday standards for safe, professional and reliable delivery.Delete accountRequest closure of your Digifood Rider account and deletion of eligible personal data by email.