digifoodRIDER
EN/FR
Become a rider

Rider product case study Digidoy DMS

ONE APP.THE WHOLEDELIVERY SHIFT.

Digifood Rider connects approved Digidoy riders to live delivery operations—from going online and receiving an offer to proof, cash reconciliation and payout.

Explore the rider systemRider app · Dispatch engine · Finance operations
REALTIME CONNECTED
9:41
Live deliveryOnline
New offer€7.80

HYPEBURGER · #1042

Central Nîmes → Jean Jaurès

4.6 km
Distance
24 min
Estimate
JobsOffersHistoryAccount
Available€124.60 Stripe ready
PIN verifiedDelivery #2084
ONBOARDINGSHIFTSOFFERSLIVE LOCATIONDELIVERY PROOFCASHPAYOUTS

01 / PRODUCT SYSTEM

The rider surface and the operational engine move together.

The mobile experience stays intentionally focused. Eligibility, capacity, offer expiry, delivery state, cash holds and transfer readiness remain backend-owned rules.

Built around real work

FROM APPLICATION TO PAYOUT.

The product covers the full rider relationship, not just a map and a list of orders.

01

Apply and get verified

Create an account, choose a vehicle, optionally select a delivery source and submit documents for human review.

02

Start a shift

Approved riders grant the required location access, go online and create a recorded shift.

03

Review live offers

See pickup, drop-off, distance and timing before accepting or declining. Missed and expired offers remain visible.

04

Complete the route

Navigate to pickup and drop-off, follow the enforced status sequence and receive live operational updates.

05

Prove and resolve

Confirm a six-digit delivery PIN when required, record collected cash and report delivery exceptions.

06

Track and transfer

Review completed work, ratings, earnings, cash awaiting reconciliation and Stripe transfer history.

What the rider can do

EVERY SCREEN HAS AN OPERATIONAL JOB.

01

Availability & shifts

Online state opens a shift; going offline closes it. Active deliveries must first be finished or explicitly escalated.

02

Fair offer context

Live and past offers show route context, distance, time pressure and explicit accept or decline actions.

03

Guided delivery states

Arrival, pickup, drop-off and completion follow a server-validated sequence that keeps every party aligned.

04

Location that follows duty

Foreground and background tracking support dispatch and live progress while online or carrying active work.

05

Proof, cash & exceptions

PIN proof, cash collection and issue reporting make operational edge cases part of the core workflow.

06

Earnings & payouts

Riders see balances, performance, cash obligations and transfer status, with payouts connected through Stripe.

07

Realtime communication

Offers, job changes, announcements and finance updates arrive through push, inbox and live events.

08

Account & legal controls

Profile, documents, language, notification choices, privacy, terms, guidelines and support live in one place.

The ownership boundary

RESTAURANTS SEND DELIVERIES. DIGIDOY RUNS DELIVERY.

RMS restaurants and stores are delivery sources referenced by stable codes. They do not own Digidoy riders, and the rider app never crosses into restaurant administration.

01

External delivery sources

Restaurant or store identity, pickup location, order reference, package details and readiness.

02

Digidoy rider operations

Onboarding, devices, shifts, location, dispatch, offers, delivery progression, proof and exceptions.

03

Digidoy finance operations

Rate calculation, earnings, cash custody, connected payout accounts, transfers and reconciliation.

Business rules made visible

THE PRODUCT TELLS THE TRUTH ABOUT THE SYSTEM.

  1. 01

    Approval is required before delivery work becomes available.

  2. 02

    Being online creates availability; it does not guarantee offers or earnings.

  3. 03

    Offers expire and may be withdrawn when a shift ends or rider capacity is reached.

  4. 04

    A rider carrying an active delivery cannot silently go offline.

  5. 05

    Pickup readiness and delivery state are live operational facts, not local app guesses.

  6. 06

    PIN and cash requirements are enforced before completion.

  7. 07

    Unresolved collected cash can block earnings transfers until reconciliation.

  8. 08

    Account restriction or deactivation decisions require human operational review.

The delivered rider product

CLEAR ON THE ROAD.ACCOUNTABLE UNDERNEATH.

A focused mobile workspace for riders, backed by dispatch, realtime events, safety controls, finance workflows and an auditable operational record.

Explore the rider websiteOpen rider support